How do I cancel an appointment?

You can confirm and cancel an appointment directly from your portal account up to 48 hours before the appointment start time. To cancel an appointment that is in less than 48 hours, you must contact the clinic directly.

It can be done for any profile linked to your portal account ie. depedents.

To confirm or cancel an appointment from your portal account, follow the steps

below:

Log into your clinic’s Patient Portal.

Manage appointments from your dashboard or open the Appointments

tab.

Note that if you manage multiple profiles from your account, appointments for all profiles are shown in your dashboard, whereas only appointments for the selected profile, shown in the left margin, are listed in the Appointments tab.

The Upcoming Appointments table is divided into up to 4 columns. The name of the person the appointment is for, the date and time of the appointment, the name of the provider and the name of the clinic.

Appointments are shown in different colors based on their status:

i. Appointments in green are booked and confirmed.

ii. Appointments in white are booked, but have yet to be confirmed.

iii. Appointments in red are cancelled.

Click on a booked appointment to view its details.

a. Collapse the detailed view of an appointment by clicking on the header.

Validate that the appointment details work with your schedule.

a. Note that the date before which the appointment can be cancelled is visible under the appointment cancellation and confirmation options.

b. Note that messages specific to your visit may appear at the bottom of

the appointment details.

Take one of the 2 following actions: confirm or cancel the appointment.

a. Click on Confirm Appointment to send the confirmation to the

clinic.

i. b. If you don’t have the option to confirm an appointment, it means

that the consultation is in more than 72 hours. If you want to

confirm an appointment you need to be within the allowed

period.

Click on Cancel Appointment if it no longer suits your schedule.

i. Appointments can be cancelled online up to 48 hours before

their time. To cancel appointments within the next 48 hours, you

must call the clinic.