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Frequently Asked Questions
How do I cancel an appointment?
To cancel an appointment, go to your MyHealthAccess app or the website https://www.myhealthaccess.ca Once you logged in, click on My...
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How do I change an appointment?
To change an appointment, go to your MyHealthAccess app or the website https://www.myhealthaccess.ca Once you logged in, click on My...
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How do I send attachments through MyHealthAccess?
Do you want to send us any documents/photos regarding your health? Due to legislation on privacy, we are not allowed to receive it via...
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What about my past medical records at my previous physician?
Your past medical records be transferred to us. In order for us to request it from your previous physician, you have to complete the...
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Why am I not seeing any appointment slots?
If you are unable to book an in-person appointment, please check the availability of video appointments or vice versa. If you still don’t...
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Where can I download the app for my phone/tablet?
You can download the MyHealthAccess app if your device is supported. If not, you will have to use your web browser. Simply click on the...
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Messaging feature
MyHealthAccess has a feature where messages can be sent to the clinic. This feature is secure. It may only be used for administrative...
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All about Virtual Visits
What is virtual care? Virtual care uses technology like video consultations and messaging through a secure patient portal to help you...
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Practice Rules
Secure Messaging Guidelines: We are committed to providing you with the best possible healthcare experience, including our secure...
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How do I send and receive messages with the MyHealthAccess portal?
MyHealthAccess allows you to send and receive messages to and from your health care provider. To access messaging, log on to the...
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How do I add dependents (ie. children, spouse) to my MyHealthAccess profile?
MyHealthAccess allows you to create dependent profiles under your primary account to address these challenges. A dependent profile can be...
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How do I connect with Wesmed?
Wesmed is not a publicly listed clinic (walk-in clinic) and we accept patients on invitation only. Onboarding can only take place if you...
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What if I am new?
Welcome. Please note that Wesmed Medical is a micro-practice and that technology is integral to our approach. It is vital that our...
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How do I book an appointment?
Appointments can only be booked by yourself on the Wesmed Patient Portal . Once you logged in, click on Book an Appointment and follow the prompts. Booking an appointment online lets you view the available slots in a calendar format and makes it easier for you to compare those availabilities to your personal schedule. To book an appointment, follow the steps below: Log into the Patient Portal. You can find it by clicking on the green Patient Portal button when you go to wesme
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What languages can I be assisted in?
English and Afrikaans.
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Is this legal?
Wesmed providers are Canadian licensed physicians and nurse practitioners.
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Is it safe?
Wesmed prioritises your privacy. Health information collected from you is stored securely within Canada.
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What about referrals and lab tests?
Your physician is able to refer you to specialists and request lab tests, diagnostic imaging etc. Please note that Wesmed prefers working with Interior Health labs and imaging services.
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Prescriptions
Your provider can write a prescription and send it to your preferred pharmacy. When you become a patient, we will ask about your preferred pharmacy. Prescriptions will go to this pharmacy by default, so if you are travelling or using a different pharmacy, please be sure to inform your physician. Important: Prescriptions will not be filled without an appointment, whether by phone or in-person. If your pharmacy sends a refill request, our office will notify you via patient po
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How much does it cost?
Virtual healthcare and in-person visits are covered by your British Columbia healthcare as long as you have an active healthcare number. There are some services that are not covered by MSP (BC Healthcare) - read more here .
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