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Frequently Asked Questions
How do I connect with Wesmed?
Wesmed is not a publicly listed clinic (walk-in clinic) and we accept patients on invitation only. Onboarding can only take place if you received an email from us with onboarding instructions. Once you received an onboarding email, please watch this video tutorial (below) for more clarity.
1 min read
How do I cancel an appointment?
You can confirm and cancel an appointment directly from your portal account up to 48 hours before the appointment start time. To cancel an appointment that is in less than 48 hours, you must contact the clinic directly. It can be done for any profile linked to your portal account ie. depedents. To confirm or cancel an appointment from your portal account, follow the steps below: Log into your clinic’s Patient Portal. Manage appointments from your dashboard or open the Appoi
2 min read
How do I change an appointment?
There is no appointment change button on the patient portal. Please schedule a new appointment and cancel the existing appointment. It is advised to book a new appointment before cancelling an existing appointment. For help on how to book an appointment, please click here : For help on how to cancel an appointment, please click here .
1 min read
How do I send documents to the clinic?
Due to legislation on privacy, we are not allowed to receive it via email. We are able to send you a secure upload link via email. If you have anything you would like to send us, please send a patient portal message to the clinic requesting a secure transfer link. The clinic staff will send you the link via email. This is a one time only link and cannot be reused. * Our patient portal provider is currently developing this feature in our patient portal and is expected to be
1 min read
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