Messaging feature

Jun 20, 2024

1 min read

Updated: Feb 11

Our patient portal has a feature where messages can be sent to the clinic. This feature is secure.

It may only be used for administrative purposes. No medical questions will be answered - please book an appointment for medical concerns.

To access this feature, go to the Patient Portal and log in.
If you are using a computer, click on Inbox. If you are using a phone, tap on the three stripes on the top left of your screen (see below).
Look for the blue "Send a Message" button and follow the prompts.

(Please refer to the section on messaging rules here)

How do I connect with Wesmed?

Wesmed is not a publicly listed clinic (walk-in clinic) and we accept patients on invitation only. Onboarding can only take place if you received an email from us with onboarding instructions. Once y

How do I cancel an appointment?

You can confirm and cancel an appointment directly from your portal account at any time. It can be done for any profile linked to your portal account ie. depedents. To confirm or cancel an appointment

How do I change an appointment?

There is no appointment change button on the patient portal. Please schedule a new appointment and cancel the existing appointment. It is advised to book a new appointment before cancelling an existi