How do I cancel an appointment?
To cancel an appointment, go to your MyHealthAccess app or the website https://www.myhealthaccess.ca Once you logged in, click on My...
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Frequently Asked Questions
Click on a topic to read more.
1 min read
How do I change an appointment?
To change an appointment, go to your MyHealthAccess app or the website https://www.myhealthaccess.ca Once you logged in, click on My...
1 min read
How do I send attachments through MyHealthAccess?
Do you want to send us any documents/photos regarding your health? Due to legislation on privacy, we are not allowed to receive it via...
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What about my past medical records at my previous physician?
Your past medical records be transferred to us. In order for us to request it from your previous physician, you have to complete the...
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Why am I not seeing any appointment slots?
If you are unable to book an in-person appointment, please check the availability of video appointments or vice versa. If you still don’t...
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Where can I download the app for my phone/tablet?
You can download the MyHealthAccess app if your device is supported. If not, you will have to use your web browser. Simply click on the...
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Messaging feature
MyHealthAccess has a feature where messages can be sent to your physician and support staff. This feature is secure. This is useful when...
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All about Virtual Visits
What is virtual care? Virtual care uses technology like video consultations and messaging through a secure patient portal to help you...
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Practice Rules
Secure Messaging Guidelines: We are committed to providing you with the best possible healthcare experience, including our secure...
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How do I send and receive messages with the MyHealthAccess portal?
MyHealthAccess allows you to send and receive messages to and from your health care provider. To access messaging, log on to the...
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How do I add dependents (ie. children, spouse) to my MyHealthAccess profile?
MyHealthAccess allows you to create dependent profiles under your primary account to address these challenges. A dependent profile can be...
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How do I connect with Wesmed?
Wesmed is not a publicly listed clinic (walk-in clinic) and we accept patients on invitation only. Onboarding can only take place if you...
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What if I am new?
Welcome. Please note that Wesmed Medical is a micro-practice and that technology is integral to our approach. It is vital that our...
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How do I book an appointment?
Appointments can only be booked by yourself on the MyHealthAccess patient portal. Once you logged in, click on Book an Appointment and...
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Who are the physicians?
The lead physician at Wesmed, is Dr Wessel Joubert. In the event that he is not available, he may be substituted with a locum. You will...
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Is this legal?
Wesmed physicians are Canadian licensed physicians. Click here to verify.
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Is it safe?
Wesmed prioritises your privacy. Health information collected from you is stored securely within Canada.
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What about referrals and lab tests?
Your physician is able to refer you to specialists and request lab tests, diagnostic imaging etc.
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Can I get a prescription?
Just like with a regular healthcare visit, your physician can write a prescription and send it to your preferred pharmacy. When you...
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